Clocking up 24 years in January, Jeanette began her journey with Everyday Supplies filling in for another worker one day a week.
“I knew nothing about selling, I'd always done administration so I was a little bit hesitant,” she said.
Aside from having minimal experience, in the six-week period Jeanette became quite the over-achiever.
“Ken made up this big chart for me, on it there was the problem and then there was which product to use to solve it,” she said.
“There was one product that was very multi-purpose and I smashed the record on that one because when in doubt, I thought, ‘yep, that one covers it’.”
She learnt the system, studied and used the products and became an asset to the company.
Owner Karen Bigg offered Jeanette a more permanent position.
“It was probably the best decision I ever made,” Jeanette said.
Now with more than two decades’ experience, customers entering the store are greeted not only with Jeanette’s boundless product knowledge but advice on best practice of using each one.
She can be found on the shop floor and behind the register, making sure all is running smoothly and helping customers with every qualm and query.
Aside from the relationships formed with customers, the family element of Everyday Supplies has kept her coming back to the store day-in and day-out for almost 24 years.
“I love it,” Jeanette said.
“In a big firm I feel like you’d get swallowed up, a lot of people are just like a number at some of those sort of places, but here, even for my birthday they buy me flowers and it’s just little things, it’s very personal.
“You feel like they’re very appreciative.”
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