An Australian company, Ryco manufactures hydraulic hose and fittings found in machinery across a broad range of industries, including agriculture.
The accreditation ensures the Corowa Case IH dealer can offer owners of all machinery brands a one-stop shop for service and maintenance.
“Previously growers would need to call an accredited mobile unit from Albury or Wangaratta, or our technicians would send a hose away for repair,” O’Connors Corowa branch manager Allan Turner said.
“With our new accreditation, customers can bring their damaged hose to our workshop on their way into town and collect it on their way out.
“Or our own technicians can remove a hose after diagnosis on-site, bring it back for repair and return it to the paddock.
“That quick turnaround time will be invaluable during harvest periods.”
Mr Turner said the specialist training required for accreditation had been a great opportunity for staff to broaden their skills.
“O'Connors is proud of the capability we offer across our branch network and we have a continued focus on staff training, particularly in areas of direct benefit to customers,” he said.
“As part of the accreditation, O'Connors Corowa has installed a Ryco Workshop Series digital crimper capable of handling hose widths of up to 3.18 cm, and five staff members, including three apprentices, have been fully trained by Ryco.”
Mr Turner credits parts interpreter Brett Arnold and parts manager Geoff Curtis with bringing the new capability into reality.
“Their tireless work means we now have the right set-up and equipment, and a robust ordering and stocking process to ensure most issues can be resolved on the spot,” he said.
“And for anything else, we can get fittings overnight.”
For more information, phone O'Connors Corowa on (02) 6033 1666 or visit: www.oconnorscaseih.com.au
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