It’s been a great honour to have been MD of G-MW for the past seven years, and I’m very thankful for the incredible support the board and staff have given me during that time.
Since I made that announcement, I’ve been reflecting on all the things G-MW has achieved during my seven years with the organisation.
One of the areas I’ve been particularly proud of is how we’ve innovated and adapted our services to meet the needs of our customers.
A great example of this is the new version of our online water ordering system, WaterLINE, which went live last month.
G-MW teams spent a lot of time developing this new version of WaterLINE, including having it tested by a pilot group of customers for several months.
It has all the key features of the old version as well as improved security and accessibility and a new interface that works seamlessly across all devices, including mobiles and tablets.
The new WaterLINE highlights that G-MW will make important technology investments that help improve service delivery for customers.
But I understand that technology change can be concerning for some people.
I know that for these individuals, exploring the new WaterLINE on phones and tablets is not their preferred choice when it comes to water ordering.
To help address that concern, the old version is still in use and will continue to be so until the end of the current irrigation season.
As we approach the 2026-27 season, though, it is important that we take the time to walk these people through the new WaterLINE and keep them front of mind.
One of the ways we’re doing that is through a number of drop-in sessions where customers can ask any questions they want about the new WaterLINE to our customer relationship co-ordinators.
A number of these sessions took place in communities recently and were well attended.
These sessions are incredibly important and will continue to play a key role as we adapt our services to the new technology environment.
If you missed one of these sessions, you can always book an appointment with one of G-MW’s CRCs any time by contacting G-MW on 1800 013 357 or via our website.
I want to assure customers though that G-MW will always keep you updated and informed about how our services work and how you can use them.
We will engage with you in a way that best suits your needs, and we will listen to your feedback.
That engagement is a core part of what G-MW does, and it’s something I’ve been proud to be involved with for the past seven years.
It’s something that I know my successor will take on board as well.
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